Broadway Rose has a collaborative and inclusive atmosphere. Staff members are creative and enjoy working with each other as well as having contact with local and national actors, directors, and artistic personnel. We strive to cultivate and promote an approachable and friendly atmosphere among our staff, donors, and patrons.

Broadway Rose Theatre Company’s mission is to create unparalleled musical theater experiences that invigorate audiences and enrich our communities. We have been producing professional musical theater in Tigard, OR since 1992. We’re the largest non-profit professional musical theater company in the Portland metro area. Our season includes six mainstage musicals and three youth musicals. Our youth outreach includes drama camps and classes, free school performances, a student technical internship program and subsidized tickets.

Broadway Rose is an equal opportunity employer.

Position: Patron Services Representative – Part Time, Non-Exempt
The Broadway Rose Theatre Company Patron Services Representative serves as the front-line box office representative, providing exceptional customer service with exquisite attention to detail, and assisting with box office operations. The Patron Services Representative reports directly to the Patron Services Manager, but also works closely with group sales, front-of-house and marketing staff.

Responsibilities include but are not limited to:
• Provide highest quality of customer service for all BRTC patrons
• Maintain a proficient and working knowledge of Tessitura (ticketing database) systems
• Help manage ticket inventory and provides ticketing services for all BRTC subscribers and single ticket patrons, and for other BRTC events or activities as needed
• Observe BRTC’s ticketing policies, and PCI compliance
• Be able to create, update, and recognize internal coding on a patron account
• Research and alter patron accounts, including exchanges, payments, adding and removing tickets, etc.
• Recognize and maintain a working understanding of season and single ticket event codes, venue seat maps, ticket types, and pricing for all events
• Assist the patron services manager with volunteer coordination including database event set-up, volunteer communication, and tracking
• Help keep marketing and box office staff informed of ongoing patron needs, complaints, problems, or other feedback to assist us in providing excellent customer service and meeting the needs of our patrons
• Participate in meetings as needed
• Assist with office projects or events as needed
Essential skills and experience:
• Bachelor’s or associate degree preferred. 5+ years experience in customer service or retail may be considered in lieu of a degree
• 2+ years’ experience in customer service or sales required
• 1+ year of professional box office experience is preferred
• Working knowledge of Tessitura, or compatible CRM management and ticketing systems
• Competency in the use of MS Excel, Word, and Outlook
• Willingness to work irregular and flexible hours including evenings and weekends
• Must have personal reliable transportation
• Excellent active listening skills and verbal communication skills
• Ability to work in a fast-paced, multitask, team environment
• Interest and/or an appreciation of musical theater

Work schedule:
30 hours weekly part-time hourly position. All work will be conducted at the Broadway Rose New Stage Theatre or the Deb Fennell Auditorium at Tigard High School. Both venues are located in Tigard, Oregon. Scheduling may change seasonally and can increase June through August. Person in this position must be able to work a flexible schedule that will include some evening, weekend and overtime hours.

Salary & Benefits:
• $12/hr
• Complimentary tickets to all Broadway Rose Theatre performances

To Apply
Send a cover letter and résumé to jobs@broadwayrose.org. Please use the subject line: Patron Services Representative.
No phone calls, please.
Deadline: 9/25/15

Position: Marketing Associate – Part-Time, non-exempt
The Marketing Associate is expected to work closely with the Marketing Director and Communications Manager to assist with the marketing and communications plan.

Job Duties:
• Assist with creation and distribution of communication content through email and website
• Make minor updates to website
• Create content for social media including Facebook, Twitter, and Instagram
• Send box office emails through Constant Contact (importing lists and scheduling mailings for ticket reminders and thank-yous)
• Manage third-party online calendars and user review sites
• Contribute content to programs/playbills
• Design support materials as needed for Box Office, Group Sales, Education, and Artistic
• Create/update program ad rates and policies, occasionally designing and/or re-formatting ads
• Create, edit, and print ticket donation request forms and certificates
• Create programs for children’s productions
• Assist with graphic design projects including social media, annual gala, box office, lobby design, etc.
• Request printing quotes, order printing materials, and communicate with printers
• Schedule photo shoots
• Calendar and monitor marketing deadlines
• Tally audience surveys
• Administer Google Ad Words account
• Manage Google Analytics and other online analytics and reporting
• Make copies at Copytronix
• Answer admin phone
• Assist Marketing Director and Communications Manager on other marketing tasks as needed

Skills, Knowledge and Abilities Required:
• Interest in musical theater
• Experience working or volunteering for a nonprofit organization
• Experience with Word and Excel, Adobe InDesign, Adobe Photoshop, and Adobe Illustrator, and the willingness to learn and master additional programs
• Extensive knowledge of online social media including Facebook, Twitter, Instagram, Yelp, Google+, etc.
• Creative and able to work independently, take direction, and meet deadlines
• Ability to communicate and establish close relationships with a diverse group of staff and volunteers – including senior citizens and artistic staff
• Exceptional written and verbal communication skills
• Graphic design experience
• Some web design experience a plus, including basic HTML and familiarity with the WordPress platform.
• Ability to work regular daytime business hours at our offices in Tigard, in addition to evenings and weekends as needed for events
• Ideal candidate has a degree in communications/public relations or related field.

Work schedule:
20 hours weekly part-time hourly position; times to be mutually agreed upon. The majority of work will be conducted at the Broadway Rose New Stage Theatre located in Tigard, Oregon. Scheduling may change seasonally depending on production schedule.

Salary & Benefits:
• $14/hr
• Complimentary tickets to all Broadway Rose Theatre performances

To Apply:
Send a cover letter and résumé to jobs@broadwayrose.org. Please use the subject line: Marketing Associate.
No phone calls, please.

Deadline: 10/1/15

Click here for audition information.

Click here for volunteer opportunities.